How to return goods
In the unlikely event of a problem there may be occasions when you need to return items you have purchased. Ring the number opposite where our customer service team will take you through the necessary procedures as outlined below. Alternatively, contact your local Representative.
Note your account number down, from the right hand corner of your invoice. Phone our Customer Service team, quoting your account number, contact name and collection address, stating the items to be returned.
Our Customer Service team will then raise a returns reference and collection will be arranged by our distribution service.
Depending on the nature of the return, replacement goods will be despatched or alternatively, a refund or account credit will be issued providing that the goods are received as described when the return was agreed (handling charges may apply). It is a good idea to keep the original packaging in the event you may need to return for credit and to obtain proof of collection from the carrier.
If the parcel arrives damaged.
Sign for the parcel as ‘Damaged’ – failure to do so will mean it will be harder for us to process your claim and recover our loss from the carrier. Any delivery shortages or discrepancies/damaged parcels, must be reported to Spaldings within 3 working days.